Unified communications platforms: Microsoft vs. Cisco

Most organizations, when looking to consolidate vendors, start from the end user and work their way out. So, a company using Skype for Business on the desktop for IM, voice and video chat would likely make Skype for Business the basis of their consolidation effort. Companies using Cisco Jabber or Avaya’s desktop applications would likely start from there.

Vendors and users consolidate
In this video, see how unified communications providers and customers are consolidating in different ways.
In the Nemertes benchmark study, of the 43% of organizations consolidating their unified communications platforms and providers, 54% were going with Microsoft, while 31% picked Cisco. The Cisco companies tend to have already made significant investments in Cisco voice, video and messaging applications. The Microsoft customers start with Skype for Business — or Lync — on the desktop and consolidate from there.

Once you’ve picked your primary platform, the next step is to consolidate as many duplicative services as possible to improve the user experience and reduce redundant costs. This might entail turning off older web or audio conferencing platforms or services, which could save money in the process.

After, or in conjunction with consolidation, you’ll need a strategy for integrating the remaining portions of your UC environment that you aren’t consolidating. Examples include legacy video conferencing room systems, voicemail and depreciated applications for which migrating might prove too costly.

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