GRAPHICAL INTERFACE FOR AGENTS SUMMERY BY QUEUE

 
 

Improve Customer Retention While Lowering Costs

Simplefone’s call center solution delivers fast, reliable, and efficient service for your managers, agents, and your customers. With advanced call routing, you’ll connect your customers to the best available agent every time. Simplefone puts your business a cut above the rest every time without costing you an arm and leg.

SIMPLEFONE'S CALL CENTER APPLICATION

 

 Improve Customer Retention While Lowering Costs

 
You’ll also ensure the success of your business operations. With Simplefone’s call center solution, you’ll maximize employee productivity, improve customer engagement, and increase your business agility. Employees can provide consistently high levels of service and support, whether they’re in the office, working from home or using a mobile devices. Plus, customizing your Simplefone solution is as easy as ever. Through integrated and advanced features, the ability to tailor your calling platform to your specific requirements is seamless. IVR, ACD, call recording, and a host of other programmable features will allow you to create the ideal call center.
 

Simplefones’ Call Center Applications Offer Beneficial Features

  • Light-to-medium call center applications integrate cost-effectively with Simplefone’s Hosted IP PBX
  • Our affordable solution allows smaller organizations to take advantage of enhanced customer call handling
  • Designed for call centers with 1-50 agents
  • Web-based agent and supervisor portals enable personnel to login from any location
  • Live, flexible Call Queue Displays manage dynamic environments
  • Comprehensive reporting for agent, queue and team performance

ON-DEMAND REPORTING WITH SIMPLEFONE

 

STATUS AGENT

  • Real-time Status of All Users
  • Supervisor Insight into Agent Activity & Availability

QUEUE CALL SUMMARY

  • See Calls in Progress
  • Queue Wait Times
  • Real-Time and Historical Data
  • Searchable Fields for Researching Specific Callers

AGENT SUMMARY BY QUEUE

  • Graphical Interface Shows Presence of Agents in Each Queue
  • Customizable Display

AGENT INSTANT MESSAGING

  • Agent Request Assistance in Real-Time
  • Supervisors Assist Multiple Agents at Once
  • Deliver Timely Service to Callers

ON DEMAND REPORTS

  • Call Details
  • Agent Performance Stats
  • Performance Stats Summary
  • Abandon Call by Hour
  • Abandon Call by Daily
  • Call Summary by Queue
  • Call Summary by Queue (Hourly)
  • Agent State Summary
  • Agent Performance Summary
  • Agent Call Summary
  • Agent Traffic by Hour

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